Service Design X Customer Experience Design
I think CX is the child of Service design, though Liliana Petrova argue that it's the other way around. But it only matters of from where you see it, how you define service, is it equal to product (then its like product design ) or is it an act of helpful activity; help; aid . The important thing is that they do overlap each other. What CX do is implementing service design with the customer as the primary object. So the goal is to making the consumers better and do feeling better through the brand product/services. And there is this grandchild; UX design, the smaller scope, which I wont talk about it here. Service Design I bring here my bias whereas I like the Service Design description from Wikipedia Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. It's not directly point out the user as cus...